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Health Care Satisfaction Program The primary goal of this program is to assess the patient's (customer's) satisfaction with their professional health care. The scope can be as extensive as determining the satisfaction with a national health plan or as limited as determining the satisfaction with an individual doctor. The Health Care Satisfaction Program provides a tangible way to improve service and patient satisfaction. For example, if a program is being designed or restructured, it can be fashioned on patient wants and needs gathered from the satisfaction survey. Quality service must be based upon fulfilling customer expectations. Additionally, conducting the survey creates a feeling of goodwill - patients feel they are important and their treatment counts with the providers of their health care. Typical areas for questioning are:
A Health Care Satisfaction Program can only be considered successful if:
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